FAQ
Read our FAQ and get the information you need.
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We’re located in the North Shore, about a half block west of amazing PNC Park. Visit us at the address 267 North Shore Drive
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Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance.
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Here at MOI, we operate as a cashless business. Purchases can be made using a card.
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Tickets are not required for children who are ages four and younger. They can enter MOI for free!
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No. Your visit time will vary, but plan for approximately 45 to 75 minutes. The 20 minute timeslots are arrival windows. We stagger arrival times to optimize guest experience and prevent crowding.
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For the most part, yes. Wheelchair users can easily enter and view most of the exhibits. We do have two immersive rooms that are not accessible due to their slanted floors. We apologize, but the nature of those rooms requires that the floors be slanted. Guests who need to bypass those rooms can easily do so.
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We welcome children of all ages, including infants. Strollers are permitted, but we do recommend compact or umbrella strollers.
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We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app. Use the discount code MOIPITT10 to receive a 10% discount on your first parking purchase.
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Glad you asked! Visit our Brain Gym during your trip to MOI and challenge your mind as you compete with family and friends. The Brain Gym is filled with brain-teasing games and puzzles that can enrich your memory, cognition, and problem-solving skills.
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No, Museum of Illusions does not accept EBT/SNAP benefits for admission or purchases.
If you are looking for discounts please join our Newsletter so we can keep you up to date on our promotions and discounts.
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No, currently Museum of Illusions does not participate in Museums for All. We also do not participate in any food stamp programs.
If you are looking for discounts please join our Newsletter so we can keep you up to date on our promotions and discounts.
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Ticket and merchandise purchases are non-refundable. If you are unable to make your reservation time, we are more than happy to reschedule you to a new date.
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Ticket allocation and rescheduling are subject to local policy and availability and usually require at least 24 hours’ notice prior to the event date. Click the manage booking link on the upper right of your confirmation to reschedule your visit or add additional tickets. For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following: [email protected]
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Complimentary admission is available exclusively to teachers and educators with valid school IDs. Teachers and educators are eligible for one complimentary admission per year. This offer is valid for walk-in visitors only. Please present your valid school ID upon entry.